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FAQ's


RETURNS

Purchases are eligible for easy return within 14 days of purchase. To be eligible for a return, your item must be in the same condition that you received it. All sale items are final and cannot be refunded.  If you wish to return your item, please email hilary@theroyalnative.com with your order number and reason for the return/exchange. We are not responsible for and do not offer free return shipping. Once we receive your returned item, we will refund the original form of payment the full sale amount not including original shipping costs. 

 

SHIPPING INQUIRIES

How soon will my order ship?  Almost everything on the SHOP page is available for immediate delivery and will ship out within two business days. Expedited shipping is available for an additional cost. Royal Native uses USPS Priority Mail with delivery confirmation and UPS.

What is your charge for shipping?  We offer free GROUND shipping within the US. Your package will arrive via USPS or UPS.

What if I need my item to arrive sooner?  We totally understand! Just choose our other shipping options at checkout and we will calculate the charges for you, so everything is clear before you pay!

How much is international shipping?  The actual shipping charge depends on where you reside, but we will charge you exactly what UPS charges us... nothing more! However as an international customer you will be responsible for all customs and duties.  All international orders ship via UPS.

 

CARE INFO

How do I care for my shorts?  The shorts have been pre-washed and shrunk. The care label on the side seam will tell you to machine wash cold and hang or lay flat to dry. You can use a warm iron when needed. You can also opt to dry clean if you do not want to machine wash.

The nature of African Wax fabric is stiff at first feel and after wear will soften and mold to your own body shape. The colors will not fade.

 

 

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